Terms of service

TERMS OF SERVICE

Ergonest

Last Updated: April 11, 2026

OVERVIEW

This website is operated by Ergonest. Throughout the site, the terms "we", "us" and "our" refer to Ergonest. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms").

These Terms of Service comply with UK law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable UK consumer protection legislation.

Company Details:
Ergonest
128 City Road, EC1V 2NX London United Kingdom
Email: contact@ergonest.co.uk
Phone: +44 3330 901840

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - YOUR STATUTORY RIGHTS (UK CONSUMER RIGHTS ACT 2015)

Nothing in these Terms of Service affects your statutory rights as a consumer under UK law.

1.1 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, you have legal rights in relation to goods and digital content that are faulty or not as described. These rights include:

For Physical Goods:

  • Goods must be of satisfactory quality
  • Goods must be fit for purpose
  • Goods must match their description
  • If goods are faulty, you may be entitled to a repair, replacement, or refund depending on the circumstances and timing

For Digital Content:

  • Digital content must be of satisfactory quality
  • Digital content must be fit for purpose
  • Digital content must be as described

Remedies for Faulty Goods:

  • Short-term right to reject (first 30 days): Full refund
  • Right to repair or replacement (after 30 days): We will repair or replace faulty goods
  • Right to price reduction or final right to reject (after one unsuccessful repair/replacement): Partial or full refund

Nothing in these Terms of Service limits or excludes your statutory rights. For advice about your consumer rights, contact your local Citizens Advice Bureau or Trading Standards office.

SECTION 2 - DISTANCE SELLING REGULATIONS & CANCELLATION RIGHTS

2.1 Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. This is known as your "cooling-off period".

The 14-day cancellation period begins:

  • For goods: The day after you (or a third party you nominate) receives the goods
  • For services: The day after the contract is concluded
  • For multiple goods in one order delivered separately: The day after you receive the last item

How to Exercise Your Right to Cancel:

To cancel your order, you must inform us of your decision to cancel by a clear statement. You can:

  • Email us at: contact@ergonest.co.uk
  • Write to us at: Ergonest, 128 City Road EC1V 2NX London , United Kingdom
  • Call us on: +44 3330 901840

You may use the model cancellation form below, but it is not obligatory:

MODEL CANCELLATION FORM
To: Ergonest, contact@ergonest.co.uk
I hereby give notice that I cancel my contract for the sale of the following goods/services:
[Insert description of goods/services]
Ordered on: [Insert date]
Received on: [Insert date]
Name: [Your name]
Address: [Your address]
Signature: [Your signature] (only if this form is notified on paper)
Date: [Today's date]

2.2 Effects of Cancellation

If you cancel your order:

  • We will reimburse all payments received from you, including delivery costs (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery we offer)
  • We will make the reimbursement without undue delay, and not later than 14 days after we receive the goods back or evidence that you have sent the goods back (whichever is earliest)
  • We will refund you using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund

You must:

  • Send the goods back to us, this will be specified via email after each review.
  • Return the goods without undue delay and in any event not later than 14 days from the day you notify us of cancellation
  • Bear the direct cost of returning the goods unless we have agreed to cover these costs
  • Return the goods in their original condition (see Section 2.3)

2.3 Condition of Returned Goods

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you can handle the goods as you would in a shop, but you must take reasonable care of them.

If goods are returned damaged, excessively used, or not in their original condition, we may make a deduction from your refund to reflect this diminished value.

2.4 Exceptions to the Right to Cancel

You do not have the right to cancel in the following circumstances:

  • Goods that are personalised, customised, or made to your specifications
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery
  • Goods which are liable to deteriorate or expire rapidly
  • Sealed audio or video recordings or sealed computer software, once unsealed after delivery
  • Newspapers, periodicals, or magazines
  • Goods that have been mixed inseparably with other items after delivery
  • Digital content not supplied on a tangible medium where performance has begun with your prior express consent and acknowledgment that you lose your right to cancel

2.5 Services Performed During the Cancellation Period

If you request that services begin during the 14-day cancellation period, you must pay for the value of services provided up to the point you cancel. If you cancel after service is fully performed, you will not be entitled to a refund.

SECTION 3 - PRE-CONTRACT INFORMATION

Before you place an order, we will provide you with the following information in a clear and comprehensible manner:

  • Main characteristics of the goods or services
  • Our identity and contact details
  • Total price including taxes and delivery costs
  • Payment and delivery arrangements
  • Your cancellation rights (where applicable)
  • Complaint handling procedures
  • Duration of the contract (if applicable)

This information forms part of your contract with us.

SECTION 4 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that:

  • You are at least 18 years of age, or the age of majority in your jurisdiction
  • You are legally capable of entering into binding contracts
  • You will use our products only for lawful purposes

You must not:

  • Use our products for any illegal or unauthorised purpose
  • Violate any laws in your jurisdiction (including but not limited to copyright laws)
  • Transmit any worms, viruses, or code of a destructive nature

A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 5 - ORDERS AND PRICING

5.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

  • Products being unavailable
  • Errors in pricing or product information
  • Suspected fraudulent or unauthorised transactions
  • Orders that appear to be placed by dealers or resellers

If we cancel your order after payment has been processed, we will refund you in full.

5.2 Pricing

  • All prices are in British Pounds Sterling (GBP) and include VAT where applicable
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • Delivery charges will be clearly displayed before you complete your purchase

5.3 Payment

Payment must be made in full before goods are dispatched. We accept the following payment methods: [specify your payment methods].

SECTION 6 - DELIVERY

6.1 Delivery Timeframes

Unless otherwise stated, we will deliver goods within 30 days of the order date. If we are unable to deliver within this timeframe, we will inform you and you may cancel the order for a full refund.

6.2 Delivery Costs

Delivery costs will be clearly displayed during checkout and added to your total order price.

6.3 Risk and Title

  • Risk in the goods passes to you upon delivery
  • Title to the goods passes to you upon receipt of full payment

6.4 Failed Delivery

If delivery fails due to:

  • Incorrect address provided by you
  • No one being available to accept delivery after reasonable attempts
  • Refusal to accept delivery

We may charge you reasonable redelivery costs or storage fees.

SECTION 7 - PRODUCT DESCRIPTIONS AND ACCURACY

7.1 Product Information

We make every effort to ensure product descriptions, images, and prices are accurate. However:

  • We cannot guarantee that your computer monitor will accurately display colours
  • Minor variations in product appearance may occur
  • We reserve the right to correct errors in product information

7.2 Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will inform you as soon as possible and offer a refund or alternative product.

SECTION 8 - FAULTY OR DAMAGED GOODS

8.1 Your Rights

Under the Consumer Rights Act 2015, if goods are:

  • Not as described
  • Not of satisfactory quality
  • Not fit for purpose

You are entitled to remedies as outlined in Section 1.1.

8.2 How to Report Problems

If you receive faulty or damaged goods, please contact us immediately:

Please provide:

  • Your order number
  • Description of the fault or damage
  • Photographs (if applicable)

We will arrange collection or advise you on return procedures at no cost to you.

SECTION 9 - REFUNDS AND RETURNS

9.1 Refund Processing

Refunds will be processed:

  • Within 14 days of receiving returned goods (for cancellations)
  • Within a reasonable time for faulty goods
  • Using the same payment method as the original purchase

9.2 Refund Amount

Your refund will include:

  • The price paid for the goods
  • Standard delivery costs (if you are cancelling under your 14-day right)

We may deduct costs if goods are returned in a diminished condition due to excessive handling.

SECTION 10 - GENERAL CONDITIONS

10.1 Right to Refuse Service

We reserve the right to refuse service to anyone for any lawful reason, including but not limited to:

  • Breach of these Terms of Service
  • Suspected fraudulent activity
  • Abusive or threatening behaviour

10.2 Data Security

Your payment information is encrypted during transmission. We do not store full credit card details. For information about how we handle your personal data, see our Privacy Policy.

10.3 Intellectual Property

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 11 - THIRD-PARTY LINKS AND TOOLS

11.1 Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for:

  • The content or accuracy of third-party websites
  • Third-party products, services, or policies
  • Any harm or damages related to third-party transactions

Please review third-party policies carefully before engaging in any transaction.

11.2 Third-Party Tools

We may provide access to third-party tools over which we have no control. These are provided "as is" without warranties. Use of third-party tools is at your own risk.

SECTION 12 - USER-GENERATED CONTENT

12.1 Reviews and Comments

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive, royalty-free licence to use, edit, and publish this content
  • You confirm that the content is your own and does not infringe third-party rights
  • We may monitor, edit, or remove content that violates these Terms or is unlawful

12.2 Prohibited Content

You must not submit content that is:

  • Unlawful, defamatory, or obscene
  • Infringes intellectual property rights
  • Contains viruses or malicious code
  • Misleading or fraudulent

SECTION 13 - PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose
  • To violate any regulations, rules, or laws
  • To infringe intellectual property rights
  • To harass, abuse, or discriminate against others
  • To submit false or misleading information
  • To upload viruses or malicious code
  • To collect personal information of others
  • To spam or phish
  • To interfere with security features

We reserve the right to terminate your use of the Service for violating prohibited uses.

SECTION 14 - LIMITATION OF LIABILITY

14.1 Consumer Rights Preserved

Nothing in this section limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Breach of your statutory rights under the Consumer Rights Act 2015
  • Any other liability that cannot be limited or excluded by UK law

14.2 Limitation for Business Users

For business users (not consumers), to the maximum extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits, revenue, or savings
  • Loss of data
  • Loss of business opportunity

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

14.3 Service Availability

We do not guarantee that:

  • The Service will be uninterrupted, timely, or error-free
  • Results obtained from the Service will be accurate or reliable
  • Defects will be corrected

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold harmless Ergonest and our officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your breach of these Terms of Service
  • Your violation of any law or third-party rights
  • Your use of the Service

This does not affect your statutory rights as a consumer.

SECTION 16 - FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God
  • War, terrorism, or civil unrest
  • Government actions or restrictions
  • Industrial disputes
  • Fire, flood, or natural disasters
  • Failure of telecommunications or utilities

SECTION 17 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

SECTION 18 - TERMINATION

18.1 Your Right to Terminate

You may terminate these Terms of Service at any time by:

  • Ceasing to use our Services
  • Notifying us that you no longer wish to use our Services
  • Closing your account (if applicable)

18.2 Our Right to Terminate

We may terminate or suspend your access to the Service immediately if:

  • You breach these Terms of Service
  • We suspect fraudulent or illegal activity
  • As required by law

Termination does not affect accrued rights, obligations, or your statutory consumer rights.

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us and supersede all prior agreements, communications, and proposals.

SECTION 20 - GOVERNING LAW AND JURISDICTION

20.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

20.2 Jurisdiction

For Consumers:
If you are a consumer, you may bring legal proceedings in respect of these Terms in either the English courts or the courts of the country in which you live. We may bring proceedings against you only in the courts of the country in which you live.

For Business Users:
If you are a business user, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

20.3 Alternative Dispute Resolution

If you have a complaint, please contact us first at contact@ergonest.co.uk. We will attempt to resolve disputes amicably.

For Consumers:
If we cannot resolve your complaint, you may be able to use the European Commission's Online Dispute Resolution platform or other alternative dispute resolution services. Information is available at: https://ec.europa.eu/consumers/odr

SECTION 21 - CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms of Service at any time. We will:

  • Post the updated Terms on this page
  • Update the "Last Updated" date
  • Notify you of material changes where required by law

Your continued use of the Service after changes are posted constitutes acceptance of those changes. We recommend reviewing these Terms periodically.

SECTION 22 - CONTACT INFORMATION

Ergonest
128 City Road EC1V 2NX, London United Kingdom
Email: contact@ergonest.co.uk
Phone: +44 3330 901840

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM (London time)
Saturday - Sunday: Closed
Public Holidays: Closed

Consumer Rights Information:
For independent advice about your consumer rights, contact: