FAQ's
Frequently Asked Questions
Here you will find some of the most commonly asked questions.
Ordering and Shipping
Do you offer free shipping?
Yes, we offer free shipping on all our products.
Do you ship internationally?
Please contact our customer support for information about international shipping options.
How long does delivery take?
Delivery times may vary depending on the product and your location. Generally, most orders are processed and shipped within 1-3 business days.
Returns and Warranty
What is your return policy?
We strive for customer satisfaction. Please contact our customer support team for detailed information about our return policy.
Do your products come with a warranty?
Yes, our products come with warranties. For example, our DREAMLINER Premium Massage chair comes with a 3-year guarantee. Warranty details may vary by product, so please check the specific product page or contact customer support for more information.
Customer Support
How can I contact customer support?
You can reach our customer support team through our website or by phone. We're always ready to answer your questions and address any concerns.
Do you offer assembly services for your products?
For certain products, we do offer assembly services. This is particularly recommended for larger items like massage chairs. Please inquire about assembly options when placing your order.
Product Usage and Maintenance
How often should I use my massage chair? The frequency of use can vary based on individual needs. However, many users find benefits from using their massage chair for 15-30 minutes daily or every other day.
How do I maintain my standing desk?
Regular dusting and cleaning with a mild, non-abrasive cleaner is usually sufficient. For electronic components, ensure they're kept dry and free from debris.
Sustainability and Social Responsibility
What is Ergonest doing for sustainability?
We are committed to protecting native bird species by preserving and maintaining their nesting sites, supporting habitat restoration projects, and raising community awareness.
How does my purchase contribute to conservation efforts?
With each purchase, you contribute to our efforts to rescue the UK's endangered bird species, including the Golden Oriole, Eurasian Goshawk, Greenfinch, and Whinchat.
Ergonomic Excellence, Only at Ergonest
At Ergonest, we understand that true ergonomics transcends mere aesthetics or fleeting trends. It's a philosophy deeply rooted in the pursuit of optimal human-product synergy, where every curve, contour, and adjustment is meticulously engineered to alleviate strain, reduce fatigue, and cultivate an environment of uncompromising comfort.
Our unwavering commitment to this ethos is evident in the glowing testimonials that grace our review pages, each one a testament to the transformative power of our ergonomic solutions.
Let customers speak for us
from 20 reviewsJust what I was looking for! Perfect for storing neat and tidy and offers the speed setting that I want to use. So far so good :)
I originally ordered samples for my desktop which arrived very quickly. It was a while before I was able to order the desk but I was not hassled. Unfortunately the first desktop arrived damaged but this was remedied immediately and the replacement arrived a couple of days later. Excellent customer service and support throughout. The desk is good quality and perfect for my requirements.
Mo was extremely helpful from start to finish. He demonstrated several of the chairs at the Manchester showroom and then assisted me in making the best choice of chair for me. He answered all questions I had and even came along to deliver and assemble the chair at my home. Amazing service from start to finish, and a wonderful T-Rok chair to ease my pain. Thank you VComfort
Superb high quality massage chair supplied by VComfort. The service provided has been excellent. From initial order through to delivery they have been highly professional and always willing to help and advise.
Got the DREAMLINER Premium Massage chair. Am big guy so the 150kg weight limit made me feel this a sturdy chair. Need not have worried. Mo was very reassuring into getting me into a chair which suits me from telephone only. Showroom to far away. Fast delivery HIGHLY RECOMMEND the Premium 2 man delivery. Got up 3 flights of stairs spending long time de assembling to get through my narrow door. WOW blown away, had lower back pain, using every other day I have gained stronger areas around where I usually ache and makes this BEST PURCHASE for a long time. 3 years guarantee is reassuring and the company care about their customers. Once in a lifetime investment in your health. 5 * for DREAMLINER Chair 5* Customer Service and 5* for KNEE Massager I got for my 88 year old Father who is in a lot LESS pain. TRUSTWORTHY and 2 MAN DELIVERY TEAM I highly RECOMMEND
My husband and I bought our first home just before the Covid pandemic, in 2019. Having lived in our bungalow through such a turbulent time, we were faced with the need for additional space so we could work from home when needed. With no study or spare bedroom and two children, we explored a few options that would increase our habitable space. Initially we considered doing a loft conversion, something which at the time felt too big a commitment, and would mean moving our family out temporarily. With a bit of research we discovered Qube Buildings who specialize in custom made garden studios. After contacting Justin, we arranged a date for him to come and chat to us about possible solutions for our home working needs, and how we could reclaim some of our garden space. He was thoroughly helpful and really took the time to explain what Qube could offer us. He had some great suggestions and gave us realistic options, which felt achievable both quickly and financially, and it didn’t take him long before the tape measure was out and he was in the garden measuring up! We were really impressed by Justin’s knowledge and passion for the business, and his ethos of sustainability. After my husband and I talked at length about the possibility of us having a garden studio, we discovered I was pregnant with our third child. It became apparent that what our family actually required was a bigger house, and so we made the decision to move house instead.
Having spent some time getting to know Justin through this process, his approachable and warm nature left a lasting impression on us, and we would thoroughly recommend Qube Buildings to our friends!
As a mom of three, I rarely have time for myself. But with this chair, I can squeeze in a quick massage whenever I need it. The 15-minute quick programs are perfect for busy schedules, and the heat therapy helps melt away tension headaches.
After trying out this chair in the showroom in Birmingham, I feel in love with it ever since, would recommend to everyone.
Certainly, Dreamliner offers an authentic 4D massage experience, cutting through the confusion in a market flooded with various dimensions like 6D, 7D, 8D, etc. Following assessments from multiple retailers, VComfort's clear explanations and professional approach stood out, motivating me to commit to a review after a week of use. The Dreamliner's soft yet impactful 4D massage, coupled with the added heating feature, has made a lasting impression. The memory function, a blessing for my forgetful tendencies, is a standout feature that I genuinely value. I wholeheartedly recommend VComfort to anyone seeking a quality massage chair.