FAQ's

Frequently Asked Questions         

Here you will find some of the most commonly asked questions.

 

Ordering and Shipping

Do you offer free shipping?
Yes, we offer free shipping on all our products.

Do you ship internationally?
Please contact our customer support for information about international shipping options.

How long does delivery take?
Delivery times may vary depending on the product and your location. Generally, most orders are processed and shipped within 1-3 business days.

Returns and Warranty

What is your return policy?
We strive for customer satisfaction. Please contact our customer support team for detailed information about our return policy.

Do your products come with a warranty?
Yes, our products come with warranties. For example, our DREAMLINER Premium Massage chair comes with a 3-year guarantee. Warranty details may vary by product, so please check the specific product page or contact customer support for more information.

Customer Support

How can I contact customer support?
You can reach our customer support team through our website or by phone. We're always ready to answer your questions and address any concerns.

Do you offer assembly services for your products?
For certain products, we do offer assembly services. This is particularly recommended for larger items like massage chairs. Please inquire about assembly options when placing your order.

Product Usage and Maintenance

How often should I use my massage chair?                                                      The frequency of use can vary based on individual needs. However, many users find benefits from using their massage chair for 15-30 minutes daily or every other day.

How do I maintain my standing desk?
Regular dusting and cleaning with a mild, non-abrasive cleaner is usually sufficient. For electronic components, ensure they're kept dry and free from debris.

Sustainability and Social Responsibility

What is Ergonest doing for sustainability?
We are committed to protecting native bird species by preserving and maintaining their nesting sites, supporting habitat restoration projects, and raising community awareness.

How does my purchase contribute to conservation efforts?
With each purchase, you contribute to our efforts to rescue the UK's endangered bird species, including the Golden Oriole, Eurasian Goshawk, Greenfinch, and Whinchat.

Ergonomic Excellence, Only at Ergonest

At Ergonest, we understand that true ergonomics transcends mere aesthetics or fleeting trends. It's a philosophy deeply rooted in the pursuit of optimal human-product synergy, where every curve, contour, and adjustment is meticulously engineered to alleviate strain, reduce fatigue, and cultivate an environment of uncompromising comfort.

Our unwavering commitment to this ethos is evident in the glowing testimonials that grace our review pages, each one a testament to the transformative power of our ergonomic solutions.